Get in Touch With Us

If you have a question about anything you've read on bournemouthair.co.uk, spotted something that needs updating, or want to raise a concern about a casino we've covered, this is where to reach us. We read every message and reply from a real person, not an automated system.

How to Contact Our Team

Email is the best way to get in touch. Send your message to [email protected] and we'll aim to respond within two working days. If you can, tell us straight away what your message relates to — a specific review, a bonus term you found confusing, or a wider question about how non GamStop casinos operate. It helps us route your query to the right person and gives you a faster, more useful reply.

What We Can Help With

We cover a broad range of topics connected to casinos operating outside the UK Gambling Commission's remit and GAMSTOP's self-exclusion scheme, and readers write to us about all sorts of things. Common reasons people get in touch include:

• Questions about a specific site — if you're weighing up an operator such as one from our best non GamStop casinos list and want to check a detail on wagering requirements, payment methods or licensing before you decide, ask us.
• Corrections — bonus terms, minimum deposits and withdrawal limits change frequently at overseas casinos. If you notice something on our site that no longer matches what a casino currently advertises, please flag it so we can review it.
• Content suggestions — if there's a topic we haven't covered in enough depth, whether that's cryptocurrency payments, sports betting markets, or how KYC checks work at unlicensed sites, let us know what you'd find useful.
• Editorial or partnership enquiries — if you represent a casino brand, a software provider or another publisher and want to discuss working with us, introduce yourself and explain what you have in mind.
• Concerns about gambling harm — if you or someone you know is struggling with gambling, please say so in your message. We'll point you towards independent support such as GamCare rather than trying to advise on this ourselves.

What We Cannot Do

We're an independent review and information site, not a casino operator, a payment processor or a regulator. That means there are things we can't help with directly:

• We cannot process, delay or expedite a withdrawal on your behalf — that sits entirely with the casino you played at.
• We cannot resolve account disputes, verification problems or blocked funds; these need to go through the casino's own complaints procedure, and if that fails, to whatever dispute resolution body the casino's licence provides for.
• We cannot verify a casino's current licensing status on the spot — our reviews reflect research carried out and fact-checked as of the date shown on each page, and licensing arrangements at overseas operators can change.
• We are not a substitute for GamCare, the National Gambling Helpline or other support organisations if you need help with gambling harm.

Being clear about these limits means we can be genuinely useful with the things we're actually positioned to help with, rather than promising more than we can deliver.

What Happens After You Send a Message

Every enquiry is read by a member of our editorial team, not filtered through a chatbot or bounced back with a canned reply. We aim to respond within two working days. During busier periods — for example after we publish an update to our casino rankings — it may take slightly longer, and we appreciate your patience if it does.

If your message points to a factual error, we'll investigate it against the casino's published terms and update the relevant page if the correction holds up. We'll usually let you know once that's done.

Before You Write In

A few quick checks can save you a round trip:

1. If your question is about which casino might suit you, our best non GamStop casinos guide compares welcome offers, wagering requirements and payment options side by side.
2. If it's about a specific bonus term, check the casino's own terms and conditions page first — operators update these more often than any third-party site can track in real time.
3. If you're asking about self-exclusion or gambling limits, decide first whether you want general information or direct support — we can point you to the latter but won't attempt to replace it.

A Note on Accuracy and Independence

We keep our reviews and guides as accurate and current as we reasonably can, and reader feedback is one of the ways we catch things that have moved on. If something we've published turns out to be wrong, outdated, or misleading, we want to hear about it — that's how the site stays worth reading. Thank you for taking the time to get in touch.